Terms

I. Introduction

The General Terms and Conditions for Hotel Contracts (hereinafter GTC) summarize the contractual content based on which V19 Apartman Ltd (registered office: 1136 Budapest, Hegedűs Gyula u.9. fsz.4)., (hereinafter: Service Provider) operates V19 Apartman Apartments and concludes accommodation contracts with its Guests.

Individual terms are not part of this GTC, but do not exclude the conclusion of special agreements with travel intermediaries, organizers, or other business-specific terms and conditions.

II. Contracting Parties

  1. The Guest uses the services provided by the Service Provider. If the order for services is placed directly by the Guest with the Service Provider, the Guest will be the Contracting Party. The Service Provider and the Guest, provided the conditions are met, become the Contracting Parties (hereinafter: Contracting Parties).
  2. If the order for services is placed with the Service Provider by a third party (hereinafter: Intermediary) on behalf of the Guest, the terms of cooperation are regulated by the agreement between the Service Provider and the Intermediary. In this case, the Service Provider is not obliged to examine whether the third party legally represents the Guest.

III. Conditions and Method of Using the Service

  1. The Service Provider will always send a written offer in response to the Guest's verbal or written request for an offer.
  2. The Contract is created only with the written booking submitted by the Guest and the written confirmation sent by the Service Provider, and thus qualifies as a written contract.
  3. A verbal booking, agreement, modification, or verbal confirmation by the Service Provider does not constitute a contract.
  4. The accommodation service contract is for a specified period.
  5. If the Guest permanently leaves the accommodation before the end of the specified period, the Service Provider is entitled to the full value of the services specified in the Contract. The Service Provider is entitled to resell the accommodation that becomes available before the expiration date.
  6. The extension of the accommodation service initiated by the Guest requires the prior consent of the Service Provider. In this case, the Service Provider may require the reimbursement of the fee for the services already provided.
  7. The condition for using the accommodation service is that Guests must verify their identity according to legal requirements before occupying the room. No one can stay at the accommodation without registration.
  8. The modification and/or supplementation of the Contract requires a written agreement signed by both Parties.

IV. Digital Document Scanner and VIZA System

According to the current law, the condition for check-in and room occupation is the recording of the personal data of persons using the accommodation service with a digital document scanner in the Guest application. It is necessary to scan the photo ID of every guest, including infants and children, for identification purposes.

According to the current legislation, if the guest does not scan the document for personal identification, the Service Provider will refuse to provide the accommodation service. The Service Provider is obliged to transfer data to the Closed Guest Information Database (VIZA) system from September 1, 2021.

In the case of a stay denied based on the legislation, the accommodation is entitled to charge the deposit according to the cancellation conditions specified in the booking confirmation.

V. Start and End of Accommodation

  1. Rooms are available from 3:00 PM on the day of arrival, earlier arrival is possible upon prior arrangement and confirmation.
  2. If the Guest does not appear by 4:00 PM on the agreed day, the Service Provider has the right to withdraw from the contract unless a later arrival time has been agreed upon.
  3. Guests must vacate the accommodation by 10:00 AM on the day of departure. Depending on availability, the Service Provider may allow a later departure.

VI. Extension of Accommodation

  1. The extension of the stay by the Guest requires the prior consent of the Service Provider.
  2. If the Guest does not vacate the room by 10:00 AM on the day of departure indicated at check-in and the Service Provider has not previously agreed to extend the stay, the Service Provider is entitled to charge the room rate for an additional day and the Service Provider's service obligation ceases simultaneously.

VII. Prices

  1. The current list prices of the accommodation are continuously updated on the Service Provider's website.
  2. The Service Provider may change its published prices without prior notice (e.g., due to package prices or other discounts). If the Guest has booked accommodation and the Service Provider has confirmed it in writing, the Service Provider cannot change this accommodation price.
  3. When communicating prices, the Service Provider indicates the tax content (VAT, tourist tax) applicable at the time of the offer. The published prices include the statutory VAT but do not include the tourist tax, which must always be paid separately. The published prices do not include the costs of other services available on-site.
  4. The prices are payable according to the booking confirmation, except if the Guest uses services different from those specified in the booking confirmation.

VIII. Discounts

  1. The Service Provider publishes its current discounts and promotions on its website.
  2. The announced discounts always apply individually; multiple discounts cannot be combined for one booking.
  3. Discounts are only applicable for direct bookings.

IX. Cancellation Policy

  1. Unless otherwise specified in the Service Provider's offer, cancellations made 14 days before arrival are free of charge. For cancellations made within 14 days before arrival, the cancellation fee is 50% of the booking value. For cancellations made within 7 days before arrival, the cancellation fee is 100% of the booking value.
  2. The Service Provider may specify different cancellation conditions in its offer, in which case the conditions specified in the Service Provider's offer apply.
  3. If the Guest decides to leave the booked accommodation early during their stay, the Service Provider is not obliged to refund the price of the unused nights.

X. Payment Methods, Guarantee

  1. The Service Provider offers the following payment methods: cash, bank card (Visa, Mastercard), SZÉP card, and bank transfer (in case of prepayment). The Guest can inquire about the current payment methods during the request for an offer or on the accommodation's website.
  2. In the case of bank transfer, the payment of the deposit or the full amount is determined by the Service Provider in the booking confirmation.
  3. Unless otherwise stated in the offer, the Service Provider requires the full participation fee to be settled no later than upon arrival. Additional service costs must be settled upon departure.
  4. If the deposit payment is not made, the Guest is not entitled to occupy the accommodation.

XI. Refusal and Termination of the Contract

  1. The Service Provider is entitled to terminate the contract in the following cases:
    • the Guest does not use the accommodation or the equipment provided in a proper manner
    • the Guest seriously violates the accommodation's house rules
    • the Guest behaves unfairly or unlawfully
    • the Guest damages or steals property
    • the Guest fails to meet any payment obligations related to the accommodation by the due date
    • in case of natural disasters, epidemic situations, or other force majeure events, the Service Provider cannot fulfill the contract
  2. The Service Provider is entitled to withdraw from the contract if the Guest does not arrive at the agreed time or if the Guest does not pay the deposit by the specified deadline.
  3. Both parties are entitled to terminate the contract with immediate effect if the other party seriously violates its contractual obligations.

XII. Guest Rights

  1. The Guest is entitled to use the services specified in the contract in full.
  2. The Guest is entitled to request the resolution of any problems encountered during the use of the accommodation from the accommodation staff.
  3. The Guest is entitled to lodge a complaint if the accommodation services do not meet the contract's specifications.

XIII. Guest Obligations

  1. The Guest must comply with the accommodation's house rules.
  2. The Guest must use the accommodation's furniture and equipment properly.
  3. The Guest must compensate for any damages caused at the accommodation.

XIV. Service Provider Rights

  1. The Service Provider is entitled to inspect the condition of the accommodation before, during, and after the guests' stay.
  2. The Service Provider is entitled to compensation for damages caused by guests.

XV. Service Provider Obligations

  1. The Service Provider must provide the services specified in the contract to the Guest.
  2. The Service Provider must handle Guest complaints and assist in resolving problems.

XVI. Data Protection

The Service Provider processes data in accordance with the applicable data protection laws. The privacy policy is available on the accommodation's website.

XVII. Miscellaneous Provisions

  1. For issues not regulated by this GTC, the Civil Code and other relevant laws apply to accommodation services.
  2. The parties will attempt to resolve any disputes amicably. If this is unsuccessful, the competent court at the Service Provider's registered office will have jurisdiction over the disputes.